If your item is faulty upon receiving it, please get in touch to receive a free return.
If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:
- Your order number
- Images of the complete article and area of the fault. If the item is a piece of footwear, please include pictures of the soles.
- Details of the problem you noticed and how it first occurred.
- Any other information, e.g. has it been washed/dried, and if so, how?
If your claim is accepted, we will either arrange a refund or a replacement, if we have stock available.
If you need help returning your order, you can find full instructions via this link or contact us.
If you're concerned about the status of your return, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.