Within 30 days of receipt of all items in your order (or 14 days for items shipped by our supplier partners), you can return your whole order and receive a refund including your original shipping fee. If you want to know more about this you can check your 'Cancellation Rights' in our Terms & Conditions.
If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.